Accidents or Breakdowns

• In the Event of an Accident
• In the Event of a Breakdown
• Obtaining Assitance on a Motorway

What to do in the event of an accident

You should always stop at the scene of an accident which you think you have caused where there has been injuries to people or domesticated animals or damage to another vehicle or property.

Call 999 immediately and ask for an ambulance if anyone involved requires urgent medical treatment, or ask for the police if the road is blocked or damaged or if someone involved has left the scene without exchanging details.

Try and get the names and addresses together with vehicle details of any witnesses. Make a sketch plan of the area showing any other vehicles involved. Take photographs if possible.

Always exchange details with other drivers involved. These include name, address, phone number, vehicle registration, insurance company and policy number.

Once you are sure everyone is safe and if your vehicle has been disabled call the Road Rescue hotline (see right).

What to do in the event of a breakdown

If someone is injured or there is risk of fire contact the emergency services. In the first instance you should call Inter Partner Assistance using the contact numbers below:

You should have the following information available upon request:

In the event of a breakdown on the motorway, proceed to the nearest SOS Emergency Telephone Box.

Ask the Police to contact the 24-Hour EMERGENCY Road Rescue help line on the appropriate number provided on your validation certificate or cover note when you purchase a policy.

Be prepared to provide the additional information together with the number of the SOS Emergency Telephone Box.

To obtain emergency assistance contact the 24 Hour Emergency Road Rescue Helpline on:

Dialling from UK 01737 815 095

Dialling from Europe +44 1737 815 037
 
(European cover is only available on the RescuePlus Europe or European Single Trip plans)

Mobile phones are convenient but expensive. Even if you ask someone to call you back on your mobile, you may still have to pay for the call. These costs are not covered under your policy in any circumstances.

Only by calling the appropriate Emergency Helpline numbers below, will you be able to claim for the services provided.

You should have the following information available upon request: