Emergencies

What to do in the event of an accident

You should always stop at the scene of an accident which you think you have caused where there has been injuries to people or domesticated anmials or damage to another vehicle or property.

Call 999 immediately and ask for an ambulance if anyone involved requires urgent medical treatment, or ask for the police if the road is blocked or damaged or if someone involved has left the scene without exchanging details.

Try and get the names and addresses together with vehicle details of any witnesses. Make a sketch plan of the area showing any other vehicles involved. Take photographs if possible.

Alsways exchange details with other drivers involved. These include name, address, phone number, vehicle registration, insurance company and policy number.

Once you are sure everyone is safe and if your vehicle has been disabled call the Road Rescue hotline (see right).

What to do in the event of a breakdown

If someone is injured or there is risk of fire contact the emergency services. In the first instance you should call Inter Partner Assistance using the contact numbers below:

You should have the following information available upon request:

• The vehicle’s registration number
• Your name and home postcode
• Your policy number
• The make and model of the Vehicle
• The colour of the vehicle
• The location of the vehicle
• An indication as to the nature of the problem

In the event of a breakdown on the motorway, proceed to the nearest SOS Emergency Telephone Box.

Ask the Police to contact the 24-Hour EMERGENCY Road Rescue help line on the appropriate number provided on your validation certificate or cover note when you purchase a policy.

Be prepared to provide the additional information together with the number of the SOS Emergency Telephone Box.

Dialling from UK 01737 815 095

Dialling from Europe +44 1737 815 037
 
(European cover is only available on the RescuePlus Europe or European Single Trip plans)

Mobile phones are convenient but expensive. Even if you ask someone to call you back on your mobile, you may still have to pay for the call. These costs are not covered under your policy in any circumstances.

Only by calling the appropriate Emergency Helpline numbers below, will you be able to claim for the services provided.

You should have the following information available upon request:

• The Vehicle’s Registration Number
• Your Name and Home Postcode
• Your Policy Number
• The make and model of the Vehicle
• The Colour of the Vehicle
• The location of the Vehicle
• An indication as to the nature of the problem

In the event of a breakdown on the motorway, proceed to the nearest SOS Emergency Telephone Box. Ask the Police to contact the 24-Hour EMERGENCY Road Rescue help line on the appropriate number shown above. Be prepared to provide the additional information together with the number of the SOS Emergency Telephone Box.

ASSISTANCE ON MOTORWAYS

On many European motorways or autoroutes, particularly in France, if you breakdown the emergency telephones will be answered by the police. They will arrange for a recovery vehicle to tow you and your vehicle off the motorway either to a local garage or perhaps to a motorway service station, without reference to AXA Assistance. You may be required to pay for this assistance on the spot, in which case obtain and keep a receipt and we will reimburse you. Alternatively, once you and your vehicle are towed to a place of safety call AXA Assistance and the recovery agent may accept our guarantee of payment. At this stage AXA Assistance will also arrange any other assistance you may require.