Significant Features
and Benefits |
Significant and unusual
exclusions or limitations |
Section |
| Local Recovery within the UK |
f your vehicle is immobilised by a breakdown we will arrange for
a vehicle rescue operator to spend up to one hour to try to fix
it. If it cannot be fixed we will arrange for the vehicle to be
taken to a local garage to be repaired at your cost. |
Breakdowns within a one mile radius of your home
are not covered.
(unless a RescuePlus service has been purchased)
Transport to a local garage is for the vehicle, driver and up to
6 passengers. |
A |
| UK Recovery (if a RescuePlus service
has been paid for.) |
If your vehicle cannot be repaired at the roadside or at a local
garage the same day we will arrange one of the following:
- For the vehicle, driver and up to 6 passengers to be taken
to your destination or home;
- Bed and breakfast accommodation for one night;
- Hire of another vehicle;
- Emergency driver.
|
- Within the UK only.
- Limited to a maximum of £40 per person (£160 in
total).
- The hire vehicle is only up to 1100cc for a period of 24 hours.
- A medical certificate is required before this benefit is provided.
|
B |
| Cover is also available for the UK part
of a European journey on the European Single Trip policy.
See " European
Assistance " below. |
| Home Recovery (if a RescuePlus service
has been paid for) |
If your vehicle is immobilised by a breakdown at or within one mile
of your home we will arrange for a vehicle rescue operator to spend
up to one hour to try to fix it. If it cannot be fixed we will arrange
for the vehicle to be taken to a local garage to be repaired at your
cost. |
Transport to a local garage is for the vehicle, driver
and up to 6 passengers. |
C |
European Assistance
(if a RescuePlus
Europe service or European Single Trip policy has been paid
for)
|
If your vehicle is immobilised by a breakdown
in Europe (including the UK part of your journey) we will arrange
for a vehicle rescue operator to spend up to one hour to try to
fix it. If it cannot be fixed we will arrange for the vehicle to
be taken to a garage to be repaired at your cost.
It also includes:
- Delivery of replacement parts.
- Alternative travel arrangements.
- Emergency car hire.
- Emergency accommodation.
- Emergency driver.
- Vehicle recovery to the UK .
|
Transport to a local garage is for the vehicle,
driver and up to 6 passengers.
Labour charges and parts up to £200 are included to make
your vehicle secure following theft or attempted theft of the vehicle.
- The cost of the parts is not covered.
- Travel for you and your passengers to your intended destination.
- Car hire up to £70 per day and £750 in total.
- B&B expenses up to £30 per day and £500 in
total.
- A medical certificate is required before this benefit is provided.
- If your vehicle is not repaired cover includes transport costs
to get you, your passengers and your vehicle home.
|
D |
Cancellation Right
We hope you are happy with the cover this policy provides.
However, you have the right to cancel it within 14 days of receiving
the policy, without giving any reasons provided a claim has not
been made.
Making a Claim
If you need Breakdown Assistance in the UK ,
please call: 01737 815 095 or +44 1737 815 037 if you require
European Breakdown Assistance.
You should have the following information available:
- Vehicle registration number
- Your name and home post code
- Your policy number
- Vehicle make, model and colour
- Your location
- An indication of the nature of the problem
Complaints Procedure
If you are not satisfied with any aspect of this policy or
our service, you should in the first instance direct your complaint
to:
The Quality Control Manager, Vehicle Rescue Direct, Rowan House,
226 Unthank Road, Norwich , NR2 2AH .
By phone 01603 464123: If your complaint is not resolved you can refer your complaint
to the Financial Ombudsman Service.
You may be entitled to compensation from the Financial Services
Compensation Scheme in the event that the insurer is unable to
meet its liabilities. |
Policy Summary 