Car Breakdown Cover

Breakdown Cover - Motorcycle Breakdown Cover


Policy Summary  

Some important facts about your Breakdown insurance are summarised below. This summary does not describe all the terms and conditions of your policy, so please take time to read the policy document to make sure you understand the cover it provides. When reviewing your policy it should be read in conjunction with your Policy Schedule.

Insurer : Inter Partner Assistance SA
Your policy is valid for the period of cover as stated on your motoring assistance schedule
 

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Sales Office: 0845 450 0620 (Mon-Fri, 9am-5pm)
 
 

Significant Features and Benefits

Significant and unusual exclusions or limitations

Relevant section in the policy document

Roadside Assistance & Local Recovery in the UK

If your vehicle is immobilised by a breakdown we will arrange for a vehicle rescue operator to spend up to one hour to try to fix it. If it cannot be fixed we will arrange for the vehicle to be taken to a local garage to be repaired at your cost.



Transport to a local garage is for the vehicle, driver and up to 6 passengers.

Breakdown within 1 mile radius of your home.




Section A

Nationwide Recovery in the UK
(Applicable if a Rescue Plus or Rescue Plus Europe plan has been purchased)

If your vehicle cannot be repaired at the roadside or at a local garage the same day we will arrange one of the following:

  1. For the vehicle, driver and up to 6 passengers to be taken to your destination or home;
  2. Bed and breakfast accommodation for one night;
     
  3. Hire of another vehicle;
     
  4. Emergency driver.

 






  1. Within the UK only.
     
  2. Limited to a maximum of £40 per person (£160 in total).
  3. The hire vehicle is only up to 1100cc for a period of 24 hours.
  4. A medical certificate is required before this benefit is provided.



Section B

Home Recovery in the UK
(Applicable if a Rescue Plus or Rescue Plus Europe plan has been purchased)

If your vehicle is immobilised by a breakdown at or within a one mile radius of your home we will arrange for a vehicle rescue operator to spend up to one hour to try to fix it. If it cannot be fixed we will arrange for the vehicle to be taken to a local garage to be repaired at your cost.

 



Transport to a local garage is for the vehicle, driver and up to 6 passengers.



Section C

Key Protection in the UK
(Applicable if a Rescue, Rescue Plus or Rescue Plus Europe plan has been purchased)

  1. If your vehicle or house keys are lost or stolen when you are away from home, we will assist you getting your keys and locks replaced.
  2. If you are stranded more than 20 miles away from home, we will assist you in hiring a vehicle.
  3. If your keys are locked in the car or broken in the lock of the car.

 

 


  1. Limited to a maximum of £350 (inc VAT) towards lock and key replacement.
  2. Limited to £30 (incl VAT) per day for a maximum of three days.
  3. Limited to £30 (inc VAT) towards call out charges.

All claims must be reported to the police and AXA Assistance within 48 hours.

 

Section D

European Assistance
If your vehicle is immobilised by a breakdown in Europe (including the UK part of your journey) we will arrange for a vehicle rescue operator to spend up to one hour to try to fix it. If it cannot be fixed we will arrange for the vehicle to be taken to a garage to be repaired at your cost. It also includes:

  1. Delivery of replacement parts.
  2. Alternative travel arrangements.
  3. Emergency car hire.
  4. Emergency accommodation.
  5. Emergency driver.
  6. Vehicle recovery to the UK.


Transport to a local garage is for the vehicle, driver and up to 6 passengers.
Labour charges and parts up to £200 are included to make your vehicle secure following theft or attempted theft of the vehicle.

  1. The cost of the parts is not covered.
  2. Travel for you and your passengers to your intended destination
  3. Car hire up to £70 per day and £750 in total.
  4. B&B expenses up to £30 per person per day and £500 in total
  5. A medical certificate is required before this benefit is provided.
  6.  If your vehicle is not repaired before your planned return to the UK, cover includes transport costs to get you, your passengers and your vehicle home.



Section E


Cancellation Right

We hope you are happy with the cover this policy provides. If you find that the cover does not meet your needs, contact Vehicle Rescue Direct within 14 days of receipt of this document and Vehicle Rescue Direct will arrange to cancel your policy.

Making a Claim

If you need Breakdown Assistance in the UK, please call: 01737 815 095 or 00 44 1737 815037 if you require European Breakdown Assistance.

You should have the following information available: Vehicle registration number, Your name and home post code, Your policy number, Vehicle make, model and colour, Your location, An indication of the nature of the problem.

Complaints Procedure

If you are not satisfied with any aspect of this policy or our service, you should in the first instance direct your complaint to: The Assurance Dept, Vehicle Rescue Direct, Seymour House, 30 – 34 Muspole Street, Norwich, Norfolk, NR3 1DJ.

If your complaint is unresolved you can write to The Quality Manager, who will arrange an investigation on behalf of the General Manager, at:  The Quality Manager, Inter Partner Assistance SA, 106-118 Station Road, Redhill, Surrey. RH1 1PR, UK.  Telephone 0870 609 0023

If your complaint is not resolved you can refer your complaint to the Financial Ombudsman Service.
Inter Partner Assistance SA is a member of the Financial Services Compensation Scheme (FSCS).

 

 

 


Vehicle Rescue Direct is a trading name of Travel Insurance Agencies Ltd. Travel Insurance Agencies Ltd. is authorised and regulated by the Financial Services Authority - Redgistration No. 306767 - www.fsa.gov.uk/register