Cancellation Right
We hope you are happy with the cover this policy provides. If you find that the cover does not meet your needs, contact Vehicle Rescue Direct within 14 days of receipt of this document and Vehicle Rescue Direct will arrange to cancel your policy.
Making a Claim
If you need Breakdown Assistance in the UK, please call: 01737 815 095 or 00 44 1737 815037 if you require European Breakdown Assistance.
You should have the following information available: Vehicle registration number, Your name and home post code, Your policy number, Vehicle make, model and colour, Your location, An indication of the nature of the problem.
Complaints Procedure
If you are not satisfied with any aspect of this policy or our service, you should in the first instance direct your complaint to: The Assurance Dept, Vehicle Rescue Direct, Seymour House, 30 – 34 Muspole Street, Norwich, Norfolk, NR3 1DJ.
If your complaint is unresolved you can write to The Quality Manager, who will arrange an investigation on behalf of the General Manager, at: The Quality Manager, Inter Partner Assistance SA, 106-118 Station Road, Redhill, Surrey. RH1 1PR, UK. Telephone 0870 609 0023
If your complaint is not resolved you can refer your complaint to the Financial Ombudsman Service.
Inter Partner Assistance SA is a member of the Financial Services Compensation Scheme (FSCS). |